This is a draft. No refund window, fee, or eligibility rule is final. Do not purchase a course until the approved policy is published.
Current status
Payment is not active in this preview. The final refund period and conditions will be decided before production payments are enabled. The owner must approve the policy and a qualified reviewer must check it against applicable consumer law.
Planned request process
- 1. Send a request through the support channel with the order ID and account email.
- 2. The payment state and course activity will be checked.
- 3. The decision and reason will be recorded.
- 4. Approved refunds are returned through the original payment method.
What will be considered
- Whether the request is inside the approved refund period.
- The payment and enrollment state.
- Whether a technical fault prevented access.
- Whether the course was substantially used or shared.
- Applicable consumer protection requirements.
Chargebacks and disputes
A payment dispute may suspend access while it is reviewed. Access may be restored if the dispute is resolved in the student's favour. Fraudulent disputes may lead to account closure.
Contact
Use the contact page for refund questions. Never send card details in a message.