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IntermediateSample content

ServiceNow ITOM Discovery

A guided introduction to ITOM Discovery. Follow the discovery flow from scheduling to identification, then review the records it creates and the errors that stop it.

Lessons
11
Duration
5h 10m
Level
Intermediate
Updated
1 November 2026

Sample price

₹2,499

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Outcomes

What you will be able to do

  • Describe the role of the mid server.
  • Create a basic discovery schedule.
  • Read a discovery log and identify common failures.
  • Explain how discovered devices become configuration items.

Who this course is for

  • Administrators responsible for CMDB data quality
  • Infrastructure engineers who support discovery
  • ITOM practitioners preparing for deeper automation work

Sample audience description. Review before publication.

Curriculum

Modules and lessons

Sample outline. Final lesson order and titles will be confirmed before launch.

Module 01Discovery foundations
  1. 01Why discovery exists
  2. 02Discovery architecture
  3. 03Mid server basics
Module 02Configure discovery
  1. 01Credentials
  2. 02IP ranges and schedules
  3. 03Discovery patterns
  4. 04Classification and identification
Module 03Review results
  1. 01Discovery log
  2. 02Device records
  3. 03CI relationships
  4. 04Troubleshooting

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