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ServiceNow HRSD

An introduction to Human Resources Service Delivery. Learn how HR services, cases, and knowledge fit together without turning the platform into a generic ticketing tool.

Lessons
11
Duration
4h 05m
Level
Beginner
Updated
1 November 2026

Sample price

₹1,999

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Outcomes

What you will be able to do

  • Create an HR service and catalog item.
  • Explain the HR case lifecycle.
  • Apply confidentiality controls.
  • Publish employee-facing knowledge content.

Who this course is for

  • HR operations teams
  • ServiceNow administrators supporting HR
  • Case managers moving to HRSD

Sample audience description. Review before publication.

Curriculum

Modules and lessons

Sample outline. Final lesson order and titles will be confirmed before launch.

Module 01HRSD foundations
  1. 01HR service delivery model
  2. 02HR services
  3. 03Employee center
Module 02Case management
  1. 01Case lifecycle
  2. 02Assignment
  3. 03Confidentiality
  4. 04SLA basics
Module 03Knowledge and improvement
  1. 01HR knowledge
  2. 02Employee feedback
  3. 03Reporting
  4. 04Practice lab

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