IntermediateSample content
ServiceNow Event Management
A practical introduction to event ingestion, alert rules, correlation, and the hand-off from monitoring to incident response.
- Lessons
- 12
- Duration
- 3h 50m
- Level
- Intermediate
- Updated
- 1 November 2026
Sample price
₹2,199
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Outcomes
What you will be able to do
- Describe the event ingestion path.
- Create a basic alert rule.
- Explain how correlation reduces alert volume.
- Connect an alert to an incident workflow.
Who this course is for
- Operations teams that use ServiceNow ITOM
- Monitoring engineers
- Incident managers who want fewer duplicate alerts
Sample audience description. Review before publication.
Curriculum
Modules and lessons
Sample outline. Final lesson order and titles will be confirmed before launch.
Module 01Event flow
- 01Event sources
- 02Connectors
- 03Event records
- 04Alert lifecycle
Module 02Reduce noise
- 01Alert rules
- 02Correlation
- 03Maintenance windows
- 04Impact calculation
Module 03Operate
- 01Incident creation
- 02Dashboards
- 03Troubleshooting
- 04Practice lab
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