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IntermediateSample content

ServiceNow CMDB and IRE

Learn how the CMDB stays consistent when data arrives from discovery, imports, and manual entry. Focus on the data model, identification, reconciliation, and health checks.

Lessons
11
Duration
4h 45m
Level
Intermediate
Updated
1 November 2026

Sample price

₹2,499

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Outcomes

What you will be able to do

  • Explain the CMDB class hierarchy.
  • Write an identification rule for a simple CI class.
  • Describe how IRE selects the authoritative record.
  • Use CMDB health tools to find data problems.

Who this course is for

  • CMDB administrators and data owners
  • Discovery and service mapping teams
  • Architects who depend on reliable CI data

Sample audience description. Review before publication.

Curriculum

Modules and lessons

Sample outline. Final lesson order and titles will be confirmed before launch.

Module 01CMDB model
  1. 01Classes and tables
  2. 02CI relationships
  3. 03Health and compliance
Module 02Identification and Reconciliation
  1. 01Identification rules
  2. 02Reconciliation rules
  3. 03Data source precedence
  4. 04IRE processing
Module 03Data quality
  1. 01Duplicate handling
  2. 02Audits
  3. 03Dashboards
  4. 04Governance checklist

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